FAQ's & T&C's

 

FAQ’s & Terms & Conditions

The Catering Dept

 

1. Where are you located?

Our production kitchen is based at 4/11 Garema Circuit, Kingsgrove NSW 2208, giving us easy access across Greater Sydney.

We do not accept walk-in orders, however collection can be arranged in advance through our dispatch team if you’d prefer to save on delivery fees.

For collections or enquiries:

Ph: 02 7226 3668

 

2. Where do you deliver?

We deliver across Greater Sydney, covering a wide radius from our Kingsgrove kitchen.

Our delivery hours are:

Monday to Friday: 6:00am – 6:30pm

Saturday: 6:00am – 6:00pm

Sunday: Closed for delivered catering (available for advance event bookings)

If you require delivery outside of these hours, please let us know. We will always do our best to accommodate, however additional charges may apply.

 

3. What are your lead times?

Good food takes a little time — and we’re all about getting the details right.

With dietary requirements, custom labelling and tailored presentation, we allow extra time to prepare each order with care.

Delivered catering orders require a minimum of 48 hours’ notice.

Fully catered events require 7 days’ notice to ensure locally sourced ingredients, supplies and staffing are all in place so your event runs seamlessly from start to finish.

 

4. Need something sooner?

We are currently developing a Last Minute Meeting Menu, designed for next-day orders when plans change. This option will be available soon.

 

5. Minimum spend

To maintain service and delivery standards, we have a minimum spend requirement (excluding delivery fees):

Monday to Friday: $150

Saturday: $250

Sunday: Closed for delivered catering (available for advance event bookings)

 

6. Payment terms

All catering orders must be paid in full prior to delivery unless you have an approved trading account with us.

For event bookings, a 30% deposit is required to secure your booking, with the remaining balance due 5 working days prior to your event.

For regular clients, we offer 7-day and 14-day trading accounts for ongoing catering partnerships. To apply, please contact our team for a credit application.

Please note, prepayment is required for your first order before account terms are approved.

For account customers, we kindly ask that agreed payment terms are followed. Repeated late payments may result in temporary suspension of your account.

 

7. Large events and deposits

For larger or fully catered events, as identified by our events team, a deposit is required to secure your booking.

Final guest numbers, dietary requirements and full payment are due five business days prior to your event.

 

8. Cancellations and changes

We understand that plans can change.

All cancellations or changes must be submitted in writing via email.

Cancellations made within 48 hours of your event may incur a cancellation fee of up to 100% of the order value.

Final guest numbers and dietary requirements must be confirmed five business days prior to your event.

 

9. Delivery & timing

We operate on scheduled delivery runs across Greater Sydney, allowing us to streamline logistics, reduce unnecessary travel and support a more sustainable approach to catering.

By grouping deliveries within set runs, we minimise carbon emissions while maintaining efficiency and reliability across all orders.

All items are carefully packed and dispatched in line with these delivery schedules, ensuring your catering arrives fresh, well-presented and ready to go.

Food is transported in our insulated delivery boxes, designed to maintain temperature and quality. These can be left onsite for convenience and will be collected or returned within 24 hours.

 

10. Packaging & food quality

Our insulated packaging is designed to keep food fresh, safe and at the correct temperature throughout delivery and service.

This allows flexibility within delivery runs while maintaining quality and presentation.

 

11. Equipment hire & returns

Any equipment hired from The Catering Dept remains our property and must be returned in the condition it was provided.

You will be invoiced for any loss or damage.

Where applicable, hired items such as platters and tableware will be collected the next business day following your event.

 

12. Liability

While we take every care in our preparation and service, The Catering Dept is not liable for any indirect, incidental or consequential loss or damage.

Our total liability is limited to the total amount paid for the service provided.

 

13. Menu availability and substitutions

We may make substitutions to menu items based on seasonal availability or supply constraints.

All substitutions will maintain dietary requirements, allergen considerations and overall quality and presentation.

 

14. Our approach

We focus on fresh, locally sourced ingredients, thoughtful preparation and clear labelling.

Allowing a little extra time ensures a smoother, more reliable catering experience and helps us deliver every order to the standard we’re known for.

 

15. Community & partnerships

The Catering Dept is a NSW Government and City of Sydney approved supplier.

We’re proud to work closely with local organisations and businesses, and we genuinely enjoy supporting our community through the events and partnerships we’re part of.

 

16. Pricing & group orders

Our menus and pricing are designed specifically for group catering and events, with portion sizes, packaging and service already structured to deliver value at scale.

Because of this, we don’t typically offer additional discounts for group bookings. Instead, we focus on providing consistent quality, reliable service and well-balanced packages that are built to suit corporate and event catering from the outset.

For larger or ongoing catering requirements, we’re always happy to discuss tailored solutions.

Saturday orders attract a 4% surcharge 

Sunday orders attract a 6% surcharge