FAQ's & T&C's
FAQ's & T&C's
Where is your production kitchen location
We’re based in Alexandria, at Unit 19/566 Gardeners Road, which gives us easy access all across Greater Sydney. We do not accept walk in orders, however, you can collect your catering from our dispatch team with prior organisation and save on a delivery fee.
How do I place an order?
We understand that organising catering on behalf of a group can be stressful, and we are here to help.
1, You can place an order online which you will have access to make changes and payments via your client portal.
2. You can speak with one of our team and we can assist with dietaries & quantities.
3. For events, we can schedule you in for a live video call with one of our senior event & catering managers.
What are your delivery times?
We are pleased to deliver across Greater Sydney 7 days a week
Monday to Friday : 0600 - 1830.
Saturdays: 0600 - 1800.
Sundays: 0600 - 1230.
Outside of these hours an additional charge may apply, please contact our friendly office team to discuss your needs.
What is the cutoff times for placing an order?
Out of respect for our beautiful humans in the kitchen, all orders must be placed by 1400 (2pm) for delivery the following day.
Orders placed after this time will politely be refused.
All orders for the weekend, or the following week must be submitted and approved by 1400 (2pm) the Friday preceding. Orders submitted after this time will be politely refused.
We do not accept orders placed on the weekend for the following day, or the Monday ahead.
This is out of respect not only for our team, but also for our clients who have placed their orders on time and to ensure there is no interruption to service.
Standard Delivery Window
While all care is taken to deliver as close to your requested time frame as possible, we allow a one hour window on all deliveries. Your order is packed in insulated packaging to keep it at temperature until you are ready to serve it. Please factor this in your timing considerations.
Occasionally we may experience traffic delays that are beyond our control, in this event, our driver will contact you at the first possible opportunity to notify you of this. There are no discounts, refunds or compensations offered for these delays.
How do I confirm my event quotation?
All Sydney event catering bookings require 50% deposit to secure booking and final numbers, dietaries and balance is due 5 working days prior to the event date.
How do I pay for additional staff & beverage consumption after my event?
One of our team will be in contact post event and send you new invoice with all additional charges itemised. This is due and payable within 48 hours of your event via credit card or direct debit.
